Privacy Policy

Bures Valley Vineyard ("we", "our", "us") is committed to protecting and respecting your privacy. We understand that you care about how your personal information is used and shared, and we appreciate your trust in us to do so carefully and responsibly.This Privacy Policy explains how we collect, use and protect your personal information.For the purposes of the UK General Data Protection Regulation (UK GDPR) and other applicable data protection legislation, the data controller is:Bures Valley Vineyard
Butlers Farm
Colne Road
Bures
Essex
CO8 5DN
United KingdomEmail: info@buresvalleyvineyard.co.uk

1. Information We May Collect

We may collect and process the following information:Information you provide by filling in forms on our website, including when placing an order, subscribing to our mailing list, making an enquiry, booking an event or requesting information.Information provided when corresponding with us by email, telephone or social media.Information relating to purchases made through our website or directly with us.Your name, postal address, email address, telephone number and order history.Details of transactions carried out through our website and the fulfilment of your orders.Records of communications between you and us, including enquiries, feedback and complaints.Information relating to attendance at vineyard tours, tastings and events.Your image may be captured by CCTV systems when visiting our premises.

2. Why We Collect Your Information

We collect personal information in order to:Process and fulfil orders for wine, merchandise and experiences.Respond to enquiries, requests, complaints and refund applications.Manage bookings for vineyard tours, tastings and events.Administer competitions, prize draws or promotions you choose to enter.Improve our products, services and website experience.Protect our premises, staff, visitors and property through the operation of CCTV systems.Comply with legal and regulatory obligations.Where required, we will only use your information for marketing purposes where you have provided consent.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.Cookies may be used to:Remember your preferences.Improve website functionality and performance.Analyse website traffic and visitor behaviour.Support ecommerce functionality and online ordering.You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.We may also collect technical information such as your IP address, browser type, operating system and device information for analytical and security purposes.

4. How We Use Your Information

We may use your information to:Provide products, services and information you request.Process payments and fulfil orders.Manage bookings and customer accounts.Communicate with you regarding your orders or enquiries.Improve our website, products and customer experience.Send marketing communications where you have chosen to receive them.Meet our legal, regulatory and contractual obligations.

5. Sharing Your Information

We will never sell your personal information.We may share your information with trusted third parties where necessary to operate our business, including:Payment processing providers.Delivery and courier companies.Website hosting and ecommerce providers.Email marketing providers.Professional advisers and regulatory authorities where required.We will only share information necessary for those parties to perform their services and will ensure appropriate safeguards are in place.

6. Your Rights

Under UK data protection legislation, you have rights regarding your personal information, including the right to:Access the personal data we hold about you.Request correction of inaccurate information.Request deletion of your personal data where appropriate.Restrict or object to certain processing activities.Withdraw consent where processing is based on consent.Request the transfer of your personal data to another organisation.To exercise any of these rights, please contact:Bures Valley Vineyard
Butlers Farm
Colne Road
Bures
Essex
CO8 5DNEmail: info@buresvalleyvineyard.co.uk

7. Access to Information

You have the right to request a copy of the personal information we hold about you. Requests should be submitted in writing to the contact details above.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

10. Marketing Communications

If you have opted in to receive marketing communications from us, you may unsubscribe at any time by:Clicking the unsubscribe link in any marketing email.Contacting us directly at info@buresvalleyvineyard.co.uk.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:Bures Valley Vineyard
Butlers Farm
Colne Road
Bures
Essex
CO8 5DN
United KingdomEmail: info@buresvalleyvineyard.co.uk